Return and Refund Policy

Thank you for shopping with Calvin Office. We strive to provide you with high-quality products and a great shopping experience. Please read our Refund/Return Policy below, which outlines our guidelines for returns, exchanges, and refunds.

1. Return/Exchange Policy
We offer a 3-day return/exchange window from the date of delivery for defective or damaged products. If you receive a product that is damaged, defective, or incorrect, you may return or exchange it within 3 days of receiving your order.

To initiate a return or exchange:

• Contact us within 3 days of receiving your product.
• Provide us with the order details and a photo of the damaged or defective product.
• Once your return request is approved, we will guide you through the return process.

2. Conditions for Return/Exchange

• The product must be in unused, resalable condition with all original packaging, tags, and accessories.
• We do not accept returns or exchanges for products that have been used or opened unless they are defective.

3. Refund Policy
Since we only offer cash on delivery (COD) as a payment method, refunds will be processed in the form of cash upon the return of the product. Refunds will be issued only for defective or damaged items.

• Refunds are processed within 7-10 business days after we receive the returned product.
• If a refund is granted, we will contact you to arrange for the return of the cash upon collection.

4. Non-Returnable Items
Due to hygiene and safety reasons, certain items may not be eligible for return, such as:

• Opened or used products.
• Custom or personalized items.
• Products that do not meet the return conditions.

5. Warranty Policy
Our products are covered by a warranty against defects in materials or workmanship. The warranty period may vary by product type. If you experience any issues with your purchase within the warranty period, please contact us for assistance.

• Warranty claims will be processed based on the specific product and issue.
• We will either repair or replace the defective product at our discretion.

6. How to Contact Us
If you need to return or exchange a product, or if you have any questions regarding our Refund/Return Policy, please contact us at: [email protected].